Retain
Online reputation management, handled properly
Online reputation management is not about hiding bad reviews. It is about earning enough good ones that a single bad day stops defining you.
The two things that actually move it
Asking. Almost every happy customer would leave a review and almost none think to. A request sent at the right moment — the day the job finished, not a month later — converts remarkably well. The businesses with hundreds of reviews are rarely the best ones; they are the ones that ask.
Replying. A calm, specific reply to a bad review is read by everyone who comes after, and it persuades far more of them than the complaint does. An unanswered one-star sits there implying you did not care.
We handle the asking, draft the replies for your approval, and watch every platform so nothing sits unanswered for a week.
Straight answers
Questions about reviews
Can you remove a bad review?
Only if it breaks the platform's rules — fake, defamatory, or from someone who was never a customer. We will file that, and we will never buy or fabricate reviews. It is against every platform's terms and it is the kind of thing that ends a business, not a campaign.
How many reviews do I need?
Enough to look established and recent enough to look current. A business with forty reviews and none this year reads worse than one with fifteen from the last three months.
What about a genuinely bad experience?
Reply, own it, fix it, and say what changed. That reply does more for the next reader than a perfect record would.